Vacancies at IBILE Microfinance Bank Limited

SME Loan Officer

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Teller

Main Responsibilities

• Perform Clients deposit and withdrawal transactions (cash and cheque) within approved limits and provide responses to customers’ enquiries or complaints in a polite and courteous manner within the cash area.
• Ensure complete adherence to the dictates of the Cashbox Procedure (including adjoining annexes) and other applicable MEMOs in force at all times.
• Ensure that Cash is arranged and stored in an orderly manner (according to denominations) in the Till box and ensure that the cash cabin is neat, tidy, and free from all prohibited items.
• Verify the correctness of customers account details (Name, account Number, account type etc.), signatures and pictures before performing deposit and withdrawal transaction.
• Verify that cash notes received are not counterfeit notes at the time of presentation using the Bank-one software.
• Ensure proper and complete record keeping and filing of all transaction reports and receipts.
• Support and participate in the deposit mobilization effort of the branch.
• Actively support the client advisor team in raising deposits by cross-selling, giving general information about products and services and referring clients to the client advisors.
• Actively inform clients about transferring their funds via the funds transfer channel.

Requirements

• Minimum educational qualification of OND in any related field.
• 1 – 2 years working experience in any related field would be an added advantage.
• Good communication and Interpersonal Skills.
• Active PC user.
• Excellent customer service relation.
• Ability to work effectively with minimal supervision.

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Head, Agency Banking / Deposit Mobilization

Job Description

• The Head, Agency Banking will manage the bank’s agent banking and financial inclusion strategy through the use of approved third party agents to expand the market footprints and customer touch points thereby increasing penetration, revenue and profitability of the agent networks.
• The job holder will be responsible for leading the Agency Banking officers on day-to-day management and roll out to help rapidly scale banks’ agent banking services.
• Responsible for facilitating business growth through sale of liability (Deposits) products including building profitable client relationships, maintaining effective deposit portfolio management and standards of service quality in compliance with applicable policies and procedures.

Key Responsibilities

• Work with the strategy department to design and implement the Agent roll out plan to enhance the achievement of the bank’s financial inclusion goals.
• Responsible for the achievement of Agent Banking targets and overall business performance of the Bank’s Agent Network.
• Responsible for the growth and expansion of the Bank’s Agent Network Monitor and ensure adherence to internal policies and all Regulatory/compliance policies related to Agent Banking Work with all critical stakeholders to ensure successful implementation of the Agent Banking and Financial Inclusion strategies of the Bank
• Work with all relevant stakeholders in ensuring the successful implementation of marketing, sales and activation plans.
• Work with the Strategy department to continually create/innovate products for sustainable growth in Target customer’s Wallet and market share.
• Design initiatives, promos and market activations that will increase transactions and lead to increased competitiveness and brand visibility.
• Identify strategic partnerships and alliances and partnerships to grow market share and brand visibility.
• Lead the Bank Agent Channels Officers to grow a sustainable agent network. Be the primary contact person for all Agent issues.
• Oversee the training and development of quality Agency banking network. Provide performance, Service and market/competitor’s analytics reports regularly.
• Manage stable partnerships focusing on strategy and Bank business growth. Work with Communication to implement agent promotion campaigns as planned.
• Work closely with the Deposits Mobilizations teams in achieving the bank’s deposit target.
• Design of Operational marketing material – support the design and implementation of advertising, and operational marketing materials.
• Cross sells all the savings accounts accordingly and other alternative delivery channel products as applicable against given targets on specific assigned operational areas.
• Develop and Identify suitable savings promotion activities according to area specification and prepares the action plan.
• Drive activities, leads the team and the follow up process for opening accounts for potential customers of the bank especially customers mobilized through market storm.
• Develop and implement strategies to grow/retain business.
• Customer value management- analyzes customer demographics and behavioral trends, and develop appropriate campaign strategies in response to the results of this analysis.
• Responsible for ensuring adequate brochures and savings promotional materials at the branches;
• Channel development – assess the performance of various market channels in the bank, and track developments.
• Responsible for making appropriate recommendations on future business initiatives. In addition, track developments in other channels.
• Brand – undertake research on brand performance that supports its evolution.
• Ensure proper performance management metrics is established.

Background / Work Experience

• Candidates should possess a Bachelor’s Degree qualification with 4 – 7 years’ general banking experience of which 4 – 5 years should have been in a leadership role in Digital Banking.
• Experience in product development & launch. Previous experience in Microfinance, agent and retail banking. Experience in market research, analysis and business development.
• Experience in business strategy formulation and execution with verifiable track records.
• Competencies for the Roles: Business skills, financial and data analysis and business performance management with strong marketing background.
• People management, organizational and leadership abilities. Team player and ability to work with minimum supervision.
• Resilient, Solutions oriented mind set and creative thinking abilities. A good understanding of Risk, Compliance policies and procedures.
• Demonstrated consistent high performance in roles held.
• Excellent written and verbal communication skills with ability to network, generate new business and develop strong business relations.

How to Apply