Direct Sale Agent
Job Objectives / A Brief Overview of the Role
- DSA are responsible for communicating the benefits of the company’s products to drive sales.
Job Duties/ Responsibilities/ Accountabilities
- Selling products and services using solid arguments to prospective customers
- Performing cost-benefit analyses of existing and potential customers
- Maintaining positive business relationships to ensure future sales
- Present, promote, and sell products/services using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop, and maintain positive business and customer relationships
- Reach out to customer leads through cold calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed-upon sales targets and outcomes within the scheduled time.
- Coordinate sales efforts with team members and other departments
- Analyze the territory/market’s potential, track sales, and status reports
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Keep abreast of best practices and promotional trends.
- Continuously improve through feedback.
Key Performance Indicators
- Near zero incidence of customer complaint/negative.
- Near zero incidence of untimely response to an escalation
- Near zero incidence of untimely order delivery
Working Relationship
Internal:
- Trading Team, Retail Head, Supply Chain Operations, Logistics, Retail Operation Team.
External:
- Customers and OEM
Qualifications
Essential:
- Candidates should possess a Degree in Business or related fields
- Strong interpersonal and communication skills,
- Microsoft package proficiency.
Knowledge and Experience:
- Proven work experience as a Sales Representative
- Excellent knowledge of MS Office
- Highly motivated and target driven with a proven track record
- in sales
- Excellent selling, negotiation, and communication skills
- Prioritizing, time management, and organizational skills
- Ability to create and deliver presentations tailored to the
- audience’s needs
- Relationship management skills and openness to feedback
- Academics degree in business or a related field
Sales Lead (Shop Manager)
Job Objectives/ a Brief overview of the role
- The Shop Manager will monitor sales metrics and manage the entire sales administration process.
- They will collaborate with various professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment. They should also be able to lead and motivate the sales team to achieve specific goals.
Job Duties / Responsibilities / Accountabilities
- Manage the floor sales representatives and other members of the team.
- Set and track sales targets for your team.
- Suggest and implement improvements in the sales administration process.
- Report on sales metrics and suggest improvements.
- Prepare monthly, quarterly, and annual sales forecasts.
- Use customer feedback to generate ideas about new development or products.
- Research and discover methods to increase customer engagement and sales output.
- Ensure sales, finance, and legal policies and procedures are met.
- Build an open-communication environment for your team.
- Liaise with your Line Manager and Retail Operation Team to ensure consistency and increase sales.
Key Performance Indicators
- Near zero incidence of customer complaint/adverse.
- Near zero incidence of untimely response to an escalation.
- Near zero incidence of untimely order delivery.
Qualifications
Essential:
- A Degree in Business or related fields.
- Degree in Sales, Business Administration, or a certificate in a relevant field.
- Strong interpersonal and communication skills,
- Microsoft package proficiency.
Knowledge:
- Proven work experience as an Inside sales manager.
- Hands-on experience with CRM software and MS Excel.
- In-depth understanding of the sales administration process.
- Excellent interpersonal and team management skills.
- Strong analytical and organizational skills.
- Numerical abilities and problem-solving attitude.
Cashier
Brief Overview of the Role
- The Cash Manager owns the responsibility of all the financial transactions reporting and remittance for record and audit purposes.
Key Duties
- Take charge of all cash-related transactions while professionally following the company’s communication, procedure, guidelines and policies.
- Create a reliably trustworthy database for customers and their transactions.
- Reconcile daily with the Online Rep on cash-related issues.
- Initiate after-sales process to ensure customer satisfaction and retention.
- Drive offline-to-online sales, Konga pay, Konga travels and tours sales streams at the stores.
Qualifications
- NCE, OND, HND or B.Sc qualification.
Knowledge / Experience:
- Must be proficient in the use of a computer, System based applications, Microsoft office package (Basic).
- What specific knowledge/experience/qualifications are required for this role: Experienced in good Customer Service Delivery.
Knowledge (include Technical knowledge):
- Must understand how a computer System works and connects to other corresponding gadgets.
- Must be a fast learner.
- Excellent calculative skills.
How to Apply
Interested and qualified candidates should send their Applications to: careers@konga.com using the Job Title as the subject of the email.