Vacancies at Konga Online Shopping Limited

Direct Sale Agent

Job Objectives / A Brief Overview of the Role

  • DSA are responsible for communicating the benefits of the company’s products to drive sales.

Job Duties/ Responsibilities/ Accountabilities

  • Selling products and services using solid arguments to prospective customers
  • Performing cost-benefit analyses of existing and potential customers
  • Maintaining positive business relationships to ensure future sales
  • Present, promote, and sell products/services using solid arguments to existing and prospective customers
  • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
  • Establish, develop, and maintain positive business and customer relationships
  • Reach out to customer leads through cold calling
  • Expedite the resolution of customer problems and complaints to maximize satisfaction
  • Achieve agreed-upon sales targets and outcomes within the scheduled time.
  • Coordinate sales efforts with team members and other departments
  • Analyze the territory/market’s potential, track sales, and status reports
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Keep abreast of best practices and promotional trends.
  • Continuously improve through feedback.

Key Performance Indicators

  • Near zero incidence of customer complaint/negative.
  • Near zero incidence of untimely response to an escalation
  • Near zero incidence of untimely order delivery

Working Relationship
Internal:

  • Trading Team, Retail Head, Supply Chain Operations, Logistics, Retail Operation Team.

External:

  • Customers and OEM

Qualifications
Essential:

  • Candidates should possess a Degree in Business or related fields
  • Strong interpersonal and communication skills,
  • Microsoft package proficiency.

Knowledge and Experience:

  • Proven work experience as a Sales Representative
  • Excellent knowledge of MS Office
  • Highly motivated and target driven with a proven track record
  • in sales
  • Excellent selling, negotiation, and communication skills
  • Prioritizing, time management, and organizational skills
  • Ability to create and deliver presentations tailored to the
  • audience’s needs
  • Relationship management skills and openness to feedback
  • Academics degree in business or a related field

Sales Lead (Shop Manager)

Job Objectives/ a Brief overview of the role

  • The Shop Manager will monitor sales metrics and manage the entire sales administration process.
  • They will collaborate with various professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment. They should also be able to lead and motivate the sales team to achieve specific goals.

Job Duties / Responsibilities / Accountabilities

  • Manage the floor sales representatives and other members of the team.
  • Set and track sales targets for your team.
  • Suggest and implement improvements in the sales administration process.
  • Report on sales metrics and suggest improvements.
  • Prepare monthly, quarterly, and annual sales forecasts.
  • Use customer feedback to generate ideas about new development or products.
  • Research and discover methods to increase customer engagement and sales output.
  • Ensure sales, finance, and legal policies and procedures are met.
  • Build an open-communication environment for your team.
  • Liaise with your Line Manager and Retail Operation Team to ensure consistency and increase sales.

Key Performance Indicators

  • Near zero incidence of customer complaint/adverse.
  • Near zero incidence of untimely response to an escalation.
  • Near zero incidence of untimely order delivery.

Qualifications
Essential:

  • A Degree in Business or related fields.
  • Degree in Sales, Business Administration, or a certificate in a relevant field.
  • Strong interpersonal and communication skills,
  • Microsoft package proficiency.

Knowledge:

  • Proven work experience as an Inside sales manager.
  • Hands-on experience with CRM software and MS Excel.
  • In-depth understanding of the sales administration process.
  • Excellent interpersonal and team management skills.
  • Strong analytical and organizational skills.
  • Numerical abilities and problem-solving attitude.

Cashier

Brief Overview of the Role

  • The Cash Manager owns the responsibility of all the financial transactions reporting and remittance for record and audit purposes.

Key Duties

  • Take charge of all cash-related transactions while professionally following the company’s communication, procedure, guidelines and policies.
  • Create a reliably trustworthy database for customers and their transactions.
  • Reconcile daily with the Online Rep on cash-related issues.
  • Initiate after-sales process to ensure customer satisfaction and retention.
  • Drive offline-to-online sales, Konga pay, Konga travels and tours sales streams at the stores.

Qualifications

  • NCE, OND, HND or B.Sc qualification.

Knowledge / Experience:

  • Must be proficient in the use of a computer, System based applications, Microsoft office package (Basic).
  • What specific knowledge/experience/qualifications are required for this role: Experienced in good Customer Service Delivery.

Knowledge (include Technical knowledge):

  • Must understand how a computer System works and connects to other corresponding gadgets.
  • Must be a fast learner.
  • Excellent calculative skills.

How to Apply

Interested and qualified candidates should send their Applications to: careers@konga.com using the Job Title as the subject of the email.

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