Vacancies at Lagoon Hospitals

Customer Service Officer

Job Description

  • This role is responsible for attaining a flawless level of service at all points of customer contact and enabling a superior quality experience for patients and visitors. Candidates with experience in the Healthcare, Telecommunications, or Hospitality Industries are encouraged to apply.

Summary of Responsibilities

  • Manage patient admission and discharge processes.
  • Schedule or book patients to visit consultants.
  • Provide exceptional service at all points of customer contact.
  • Appropriate and timely patient admission.
  • Handle inquiries/telephone calls, and messages professionally.
  • Liaise and work with clinical and non-clinical staff to ensure a flawless level of service at all points of customer contact.
  • Clinic management
  • Achieve heightened levels of patient satisfaction/experience
  • Other duties as assigned

Key Result Areas/ Performance Goals:

  • Management of customers’ grievances
  • Error free registration of all categories of patients
  • Appropriate and timely patient admission and discharge
  • Comply with the use of Standard Operating Procedures and policies

Job Qualifications

  • University Degree or Higher Diploma in Social sciences and Humanities

Core Competencies

  • Excellent communication skills
  • Working knowledge, process improvement, and operations management.
  • Negotiation
  • Customer Service Orientation
  • Computer Literacy

Behavioral Competencies

  • Pleasant disposition
  • Interpersonal and Communication Skills
  • Service-oriented, courteous, and a team player.
How to Apply
Interested and qualified? Go to Lagoon Hospitals on forms.office.com to apply

Peri-Operative Nurse

Summary of Responsibilities

  • This role is responsible for assisting clients and patients undergoing surgery restore and sustain their health and well being
  • Prepare and maintain the theatre for all surgical procedures
  • Provides nursing care to patients undergoing surgery
  • Instruct and supervise ward assistants in preparing, sterilizing and caring for theatre equipment and supplies
  • Documenting and maintaining concise and complete records and report
  • Conduct preoperative and post operative checks
  • Clean and restore equipment and work areas, leaving them suitable for future use thus maintaining a clean and safe environment always
  • Performing procedures such as monitoring of vital signs with necessarily follow up, administering medication, wound dressings, IV placement and providing other assistance as required
  • Comply with the use of Standard Operating Procedures and policies and quality standards.
  • Participate in your departmental quality improvement project

Key Result Areas / Performance Goals:

  • Ensuring proper marking of surgical sites
  • Reduction in infection rate
  • Incidence reporting and adequate documentation
  • Triage
  • Use of SOPS / adherence to quality standards

Job Qualifications

  • RN, RPON (Registered Peri-Operative Nursing Diploma)
  • A minimum of 1 year post qualification experience is desirable
  • Valid Peri-Operative Nurse practice license.

Core Competencies:

  • Basic Life Support skills
  • Advanced Cardiac Life Support Skills
  • I CARE
  • Attention to details
  • Good interpersonal and communication Skills
  • Ability to handle stress and crisis situations.
How to Apply
Interested and qualified? Go to Lagoon Hospitals on forms.office.com to apply

Inventory Officer

Job Profile

  • This role is responsible to participate in the development of Hospital policies and procedures

Summary of Responsibilities

  • Plan, organize, direct, manage and evaluate the inventory management activities of Lagoon Hospitals
  • Develop and communicate inventory management processes, policies and procedures
  • Direct and manage corporate governance and regulatory compliance procedures related to inventory management operations
  • Monitor inventory levels and inventory movement using manual and computerized inventory systems
  • Review compiled inventory reports (quantity, type and value of materials and stock on hand)
  • Develop and implement profit improvement plans and change management plans
  • Develop key performance indicators to measure the effectiveness of the inventory management operations
  • Conduct investigations into inventory management incidents in order to verify and resolve complaints
  • Responsible for actual inventory counts; must be knowledgeable about inventory items to be counted, the counting procedures used, and location of all inventories

Key Result Areas/ Performance Goals:

  • Average % of explainable stock variances
  • Number of times management reports are delivered within prescribed TAT
  • Inventory Turnover
  • Number of pending postings
  • Inventory days of supply

Job Qualifications

  • First Degree or Equivalent in any discipline but preferably a numerate discipline
  • CISPM is desirable
  • 0 – 2 years’ experience is desirable.

Core Competencies

  • Computer literacy
  • Stock taking
  • Ability to handle stress and crisis situations
  • Leadership and organizational skills
  • Ability multitasks
  • I CARE attitude
  • Self motivating and multitasking
  • Ability to work under pressure
  • Good interpersonal and communication skills
How to Apply
Interested and qualified? Go to Lagoon Hospitals on forms.office.com to apply

Related posts

Legal Manager at Renda Limited

UI / UX Designer at Cavista

Audit Supervisor at Vitafoam Nigeria Plc