Customer Service Officer
Job Description
- This role is responsible for attaining a flawless level of service at all points of customer contact and enabling a superior quality experience for patients and visitors. Candidates with experience in the Healthcare, Telecommunications, or Hospitality Industries are encouraged to apply.
Summary of Responsibilities
- Manage patient admission and discharge processes.
- Schedule or book patients to visit consultants.
- Provide exceptional service at all points of customer contact.
- Appropriate and timely patient admission.
- Handle inquiries/telephone calls, and messages professionally.
- Liaise and work with clinical and non-clinical staff to ensure a flawless level of service at all points of customer contact.
- Clinic management
- Achieve heightened levels of patient satisfaction/experience
- Other duties as assigned
Key Result Areas/ Performance Goals:
- Management of customers’ grievances
- Error free registration of all categories of patients
- Appropriate and timely patient admission and discharge
- Comply with the use of Standard Operating Procedures and policies
Job Qualifications
- University Degree or Higher Diploma in Social sciences and Humanities
Core Competencies
- Excellent communication skills
- Working knowledge, process improvement, and operations management.
- Negotiation
- Customer Service Orientation
- Computer Literacy
Behavioral Competencies
- Pleasant disposition
- Interpersonal and Communication Skills
- Service-oriented, courteous, and a team player.
How to Apply
Interested and qualified? Go to Lagoon Hospitals on forms.office.com to apply
Peri-Operative Nurse
Summary of Responsibilities
- This role is responsible for assisting clients and patients undergoing surgery restore and sustain their health and well being
- Prepare and maintain the theatre for all surgical procedures
- Provides nursing care to patients undergoing surgery
- Instruct and supervise ward assistants in preparing, sterilizing and caring for theatre equipment and supplies
- Documenting and maintaining concise and complete records and report
- Conduct preoperative and post operative checks
- Clean and restore equipment and work areas, leaving them suitable for future use thus maintaining a clean and safe environment always
- Performing procedures such as monitoring of vital signs with necessarily follow up, administering medication, wound dressings, IV placement and providing other assistance as required
- Comply with the use of Standard Operating Procedures and policies and quality standards.
- Participate in your departmental quality improvement project
Key Result Areas / Performance Goals:
- Ensuring proper marking of surgical sites
- Reduction in infection rate
- Incidence reporting and adequate documentation
- Triage
- Use of SOPS / adherence to quality standards
Job Qualifications
- RN, RPON (Registered Peri-Operative Nursing Diploma)
- A minimum of 1 year post qualification experience is desirable
- Valid Peri-Operative Nurse practice license.
Core Competencies:
- Basic Life Support skills
- Advanced Cardiac Life Support Skills
- I CARE
- Attention to details
- Good interpersonal and communication Skills
- Ability to handle stress and crisis situations.
How to Apply
Interested and qualified? Go to Lagoon Hospitals on forms.office.com to apply
Inventory Officer
Job Profile
- This role is responsible to participate in the development of Hospital policies and procedures
Summary of Responsibilities
- Plan, organize, direct, manage and evaluate the inventory management activities of Lagoon Hospitals
- Develop and communicate inventory management processes, policies and procedures
- Direct and manage corporate governance and regulatory compliance procedures related to inventory management operations
- Monitor inventory levels and inventory movement using manual and computerized inventory systems
- Review compiled inventory reports (quantity, type and value of materials and stock on hand)
- Develop and implement profit improvement plans and change management plans
- Develop key performance indicators to measure the effectiveness of the inventory management operations
- Conduct investigations into inventory management incidents in order to verify and resolve complaints
- Responsible for actual inventory counts; must be knowledgeable about inventory items to be counted, the counting procedures used, and location of all inventories
Key Result Areas/ Performance Goals:
- Average % of explainable stock variances
- Number of times management reports are delivered within prescribed TAT
- Inventory Turnover
- Number of pending postings
- Inventory days of supply
Job Qualifications
- First Degree or Equivalent in any discipline but preferably a numerate discipline
- CISPM is desirable
- 0 – 2 years’ experience is desirable.
Core Competencies
- Computer literacy
- Stock taking
- Ability to handle stress and crisis situations
- Leadership and organizational skills
- Ability multitasks
- I CARE attitude
- Self motivating and multitasking
- Ability to work under pressure
- Good interpersonal and communication skills
How to Apply
Interested and qualified? Go to Lagoon Hospitals on forms.office.com to apply