Laboratory Manager
Job Objective
- To lead and manage the strategic and operational performance of the laboratory unit, ensuring the successful delivery of business strategy, Key Performance Indicators (KPIs) and objectives, whilst adhering to regulatory compliance and achieving commercial success.
Responsibilities
- Develop and implement the Laboratory unit’s strategy, to ensure it meets the business requirements and customer deliverables, as well as ensuring the departmental performance against goals.
- Act as the main point of contact on all Laboratory matters, internally and externally.
- Maintain and improve departmental operational performance, to meet the requirements of regulatory authorities, company Standard Operating Procedures (SOPs) and external and internal customers, with respect to quality, service, lead time and cost.
- Ensure the development of departmental SOPs (writing, revising and approving), ensuring regulatory compliance in conjunction with being ‘fit for purpose’ operationally and commercially.
- Design processes and systems in compliance with all regional regulatory bodies and provide training to all staff periodically. Communicate with regulatory bodies such as IPAN, SON etc for licenses, permits and inspections.
- Write, maintain, and updates the quality management system and ensure its implementation in the laboratory for Internal Audit or Third-party suppliers Audit.
- Oversees laboratory safety and ensures that the laboratory remains in compliance with all local, state and federal regulations. In cases where non-compliance is found, documents the instances as well as how they were abated.
- Manage laboratory inventory, establishing preventative maintenance schedule for equipment, overseeing computerized records system.
- Maintain manual and automated laboratory equipment performance by establishing quality standards, developing operations, quality, and troubleshooting procedures.
- Ensure full compliance by staff with quality standards in equipment management and instrument performance certification while arranging equipment replacement, service, and repair in line with the quality manual.
- Ensureall results generated in the Laboratory are reliable, consistent, and accurate.
- Review and approve certificate of analysis on laboratory activities.
- Periodically review analytical worksheet of Laboratory staff.
- Periodic review of the quality management system for improvement in methods and technical procedures.
- Ensure a continuous implementation of quality management system in the lab.
- Evaluate Laboratory risk, Design and implement contingency plan.
- Ensure that the supplier and subcontractor audits are performed and reported as scheduled.
- Manage all validation activities, including validation strategy and approval of protocols and reports.
- Maintain an awareness of new and proposed legislation that impacts the business and communicating any changes to the management team.
- Prepare, review, and approve Technical and Quality Agreements.
- Ensure appropriate investigation of discrepancies, errors, complaints, failures, or adverse events requiring documented review and action.
Qualifications and Requirements
- Bachelor’s Degree in Chemistry, Microbiology, Biochemistry or other related fields.
- Minimum of 7 years of work experience in a similar position in a pharmaceutical company, FMCG or a certified public laboratory.
- A Master’s Degree in an area consistent with the duties of the position alongside other relevant certification will be an added advantage.
- Candidate MUST be IPAN certified.
Specialised Knowledge:
- Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.
- Knowledge of applicable safety requirements.
- Knowledge of laboratory equipment such as HPL, GC, FTNIR, e.t.c., related supplies, computer hardware and software, and their applications.
- Skill in utilizing organization and time management and in effectively managing multiple priorities on a daily basis.
- Ability to work collaboratively and communicate effectively as appropriate for the needs of the audience.
- Ability to analyse and develop guidelines, procedures and systems to outline specific goals and implement plans to prioritize, organize, and accomplish tasks.
- Ability to identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Ability to interpret work related documents, policies, and procedures.
Sales Manager – Services
Job Objective
- Increase Coverage, distribution and market penetration of LS Scientific technical and laboratory services utilizing the sales process to achieve Volume, Value, profitability, and cost savings- targets.
Responsibilities
- Develop and deploy effective sales policies/strategies to increase the company’s technical and laboratory services performance and profit.
- Generate and maintain technical service agreements with customers to boost our service business.
- Generate and maintain laboratory services agreements with customers to boost our laboratory services.
- Understand industry-specific trends and landscapes by conducting research on competition’s demand and supply costs to determine their products’ worth thereby developing reasonable pricing that fits within the customer’s budget and brings a great profit.
- Provide timely and effective solutions that aligns with customers` needs by establishing and sustaining professional rapport with key clients and opinion leaders via periodic visits, calls, exploring specific needs and opportunities to promote our technical and laboratory support services.
- Mapping and generating potential and new leads / opportunities for LS Scientific, while keeping necessary data and records for reference.
- Communicate sales goals and ensure management is informed on the progress of those goals.
- Organize periodic strategy review with team members to analyze performance, adjust or generate firmer strategies for top notch sales delivery.
- Effectively communicate value propositions to stakeholders through presentations and proposals.
- Build and maintain long-lasting, strong relationships with customers and OEMS while partnering with them to better understand their business objectives and needs.
- Effectively communicate value propositions to stakeholders through presentations and proposals.
- Generate periodic report to the management highlighting expectations based on forces may have shifted strategic directions with propositions that will lead to adjustments or improvements to these strategies.
- Achieve sales human resources objectives through involvement in recruitment, selecting, training, coaching, counselling and disciplining employees of sales team; communicating job expectations, monitoring, appraising and reviewing job contribution, planning and enforcing policies and procedures.
- Ensure optimal management of all company assets (Human and material) entrusted to the sales team so as to minimize waste.
Qualifications and Requirements
- Bachelor’s Degree in Life Sciences is required.
- Minimum of 7 years commercial experience in Business Development/ Sales pertaining to Chemistry, Biochemistry, Biology, Chemical Engineering, etc.
- Master’s degree in related field will be an added advantage.
- Broad technical understanding of equipment and instrument.
- Understanding of relevant certifications e.g. ISO 17025, etc.
- Valid Driver’s License is required.
Specialised Knowledge:
- Commercial acumen: Ability to identify, quantify and harness opportunities. Be imaginative in finding solution to issues, anticipating trends and opportunities, and pursuing opportunities for the business.
- Must have an execution mindset with ROI mentality. Understand cost to serve analysis and ROI workings.
- Good communication and managerial skills: Ability to create focus and clarity for team, with clear communication on on-going activities to provide context.
- Time management- Ability to prioritize tasks based on importance & exigencies.
- People skills: Ability to Coach, develop and support people to perform at their best.
- Demonstrate high integrity and build a great relationship with internal and external partners.
- Ability to identify risks and plan mitigation steps.
- An ability to understand and analyze sales performance metrics.
- Solid customer service attitude with excellent negotiation skills
- Availability to travel as needed.
Sales Manager – Equipment and Instruments
Job Objective
- Increase Coverage, distribution and market penetration of LS Scientific Equipment and Instrument product lines utilizing the sales process to achieve Volume, Value, profitability, and cost savings- targets.
Responsibilities
- Develop and deploy effective sales policies/strategies to increase the sales of company’s products and profit.
- Understand industry-specific trends and landscapes by conducting research on competition’s demand and supply costs to determine their products’ worth thereby developing reasonable pricing that fits within the customer’s budget and brings a great profit.
- Constant visits to customers for the purpose of sales promotion of our equipment and instrument
- Mapping and generating potential and new leads / opportunities for LS Scientific, while keeping necessary sales data and records for reference.
- Communicate sales goals and ensure management is informed on the progress of those goals.
- Build and maintain long-lasting, strong relationships with customers and OEMS while partnering with them to better understand their business objectives and needs.
- Organize periodic strategy review with team members to analyse performance, adjust or generate firmer strategies for top notch sales delivery.
- Effectively communicate value propositions to stakeholders through presentations and proposals.
- Generate periodic report to the management highlighting expectations based on forces may have shifted strategic directions with propositions that will lead to adjustments or improvements to these strategies.
- Provide timely and effective solutions that aligns with customers` needs by establishing and sustaining professional rapport with key clients and opinion leaders via periodic visits, calls, exploring specific needs and opportunities.
- Generate periodic reports on sales forecasts and market feedback on competitor’s activity and offerings.
Qualifications and Requirements
- Bachelor`s Degree in Life Sciences is required.
- Minimum of 7 years commercial experience in Business Development/Sales of Quality/laboratory related equipment and instruments.
- Valid Driver’s License is required.
Specialized Knowledge:
- Commercial acumen: Ability to identify, quantify and harness opportunities. Be imaginative in finding solution to issues, anticipating trends and opportunities, and pursuing opportunities for the business.
- Must have an execution mindset with ROI mentality. Understand cost to serve analysis and ROI workings.
- Good communication and managerial skills: Ability to create focus and clarity for team, with clear communication on on-going activities to provide context.
- Time management- Ability to prioritize tasks based on importance & exigencies.
- People skills: Ability to Coach, develop and support people to perform at their best.
- Demonstrate high integrity and build a great relationship with internal and external partners.
- Ability to identify risks and plan mitigation steps.
- An ability to understand and analyze sales performance metrics.
- Solid customer service attitude with excellent negotiation skills
- Availability to travel as needed.
How to Apply
Interested and qualified candidates should send their CV to: careers@lsscientific.com using the Job Title and Location as the subject of the mail.