Vacancies at MTN Nigeria

Job ID: 2332

Description

• Run the production environment by AUTOMATION, MONITORING and taking a holistic view of system health, performance and ISSUE RESOLUTION
• Build software and systems to manage platform infrastructure and applications
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
• Provide primary operational support and engineering for multiple large distributed software applications
• Coordinate with Information Management team to access data in format necessary for incorporation into tools and reports
• Deploy and maintain the tools to measure KPIs such as a performance measurement system and service level agreements (SLAs)
• Synthesize performance against KPIs to draw rich, meaningful insights. Work with leadership, strategy, and operational teams to make recommendations that improve IT strategy and tactics
• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service level objectives
• Ensure stakeholders receive accurate performance data through clear reporting mediums in a timely manner Establish performance metrics and drive strategy for performance management across IT services
• Ensure any changes are fully assured by employing automated testing and release pipelines
• Facilitate a truly collaborative DevOps service model within a multi-technology environment (SQL Server, PostgreSQL, AWS, Drupal, PHP, .Net, Jenkins, Vagrant, Katalon and Selenium).
• Create and publish service performance metrics, reports and dashboards
• Work with teams to collect and collate data to support service performance metrics
• Coordinate with internal/external partners for benchmarking analyses; foster an environment of continuous improvement.
• Develop innovations for training end-users on self-help tips necessary for first level resolution of end user problems
• Lead the definition, measurement and reporting of IT performance KPI’s, and draws insights that drive business improvement.
• Provide primary operational support and engineering for multiple large distributed software applications

Education

• First Degree in Computer Science or an IT equivalent degree
• Foundation Certificate in ITIL v3 – IT Service Management
• Practitioner in ITIL Service Operations will be an added advantage.
• MCSE or MCDST
• Microsoft Certified Windows Client Administrator or Managing Modern Desktops
• ComTIA A+

Experience:
3 – 7 years experience which includes:

• Minimum 3 years experience working in IT Service Performance Management
• Ability to program (structured and OO) with one or more high level languages, such as Python, Java, C/C++, Ruby, and JavaScript
• Experience with distributed storage technologies like NFS, HDFS, Ceph, S3 as well as dynamic resource management frameworks (Mesos, Kubernetes, Yarn)
• Demonstrated ability to spotting problems, areas for improvement, and performance bottlenecks in a proactive manner
• Excellent analytical problem-solving capabilities; ability to exercise independent judgment in methods, techniques and evaluation criteria for obtaining results
• Strong experience with Microsoft Excel (e.g., Macros, pivot tables, advanced charts/graphs, conditional formatting, data tables, basic programming)
• Exceptional interpersonal and communication skills

Job ID: 2351

Description

• Advice, proactively consult, and assist management in the development and implementation of key messages and media relations’ strategies.
• Deploy all aspects of MTNN’s nationwide media relations’ strategy, including handling media queries, media interviews and press conferences.
• Interact with MTNN Senior Management on broad media relations issues, either as delegated or in the absence of the Public Relations & Protocol Manager.
• Analyze and evaluate the outcome of media relations programs and recommend interventions for enhancing the effectiveness of media interactions as required.
• Coordinate all the protocol processes for the beneficiaries of MTNF medical intervention project.
• Develop and maintain positive relationship with local media representatives on behalf of MTNN.
• Maintain effective working relationship with media representatives to enhance the overall presence and perceived relevance of MTNN Corporate Affairs in the media space.
• Coordinate end-to-end protocol services to stakeholders invited to attend MTN high-end events in any part of the country.
• Coordinate timely preparation of all travel manifests for both local and international trips for the approved travelling stakeholders

Education

• First Degree in any relevant discipline
• Fluent in English

Experience:
3 – 7 years experience including:

• Experience in media/media management and public relations in a medium-sized company or multinational
• Experience in Protocol management services

Job ID: 2331

Description

• Develop and document all change management PPPs (Policy, Procedure and Process).
• Conduct periodic review and update to Change Management process, policy and procedure to meet current business realities and compliance to standards (ISO) and internal/external audits and regulatory requirements.
• Drive implementation and delivery of effective change management process that aligns and promotes business vision, mission and objective; links change delivery to the achievement of IT & Business strategy.
• Identify all dependencies, resolve scheduling conflicts and deviations according to established practices and escalate when precedents are unclear or unavailable
• Perform impact assessment on the business, infrastructure, customer service, other services – both IT and non-IT services, implementation resources and currently scheduled changes in the change log.
• Evaluate change requests (RFCs) to assess the impact, risk  and  benefits  to business services in order to avoid unnecessary disruption to business operations
• Secure authorization from appropriate authority level depending on the type of change  which must have been categorized based on the size of the business, anticipated risk of the change, potential financial impacts and the scope of the change
• Convene, coordinate and facilitate Change Advisory Board (CAB) meetings and maintain a schedule of approved and tentative changes.
• Plan, develop and communicate monthly change schedule forecast/calendar.
• Coordinate the implementation of all approved changes to ensure adherence to the approved tasks, timeline and communication plan.
• Conduct regular awareness and training on change management process, communicate best practices and agreed set target/requirements to internal IT support teams and third-party vendor/supplier/partners.
• Verification of data integrity and completeness of changes entered into the change management system and follow up on any non-compliance
• Conduct regular audit on the change management process and artefacts to ensure compliance and readiness for any internal or external audit
• Maintain change history records; prepare statistics, review  and analyse trend reports to drive change management process improvements
• Drive IT change management process to elicit change management requirements for new products, projects and operational requests prior to implementation/go live.
• Lead and act as main support contact for change communication by providing executive summaries, business justifications, representing changes management during projects and demand meetings, Post Implementation Review (PIR) meetings, and eliciting approvals from various groups across the organization.
• Develop and provide change management performance report against set KPIs.
• Liaise and confer with key internal IT teams, third party partners, suppliers and service providers for proper planning and implementation
• Manage a broad variety of stakeholders, actively seek alignment with the experts from different functions to ensure proper impact assessment to avoid or reduce any negative outcome.
• Drive and maintain agile change management support practices to ensure seamless delivery of agile solutions
• Conduct Post Implementation Review for all change requests
• Track and drive resolution of any negative fallout from  change deployment with Major Incident team and all relevant stakeholders
• Analyze unsuccessful, rolled back changes and changes that failed to meet business objective; document outcome for future reference in the knowledge management system
• Act as the primary point of reference for questions and complaints about the Change management process
• Keep abreast of business process changes and communicate these to all stakeholders

Education

• First Degree in Computer Science or an IT equivalent degree
• Practitioner Certificate in ITIL – IT Service Transition

Experience:
3 – 7 years experience which includes:

• Experience in a medium-sized organization
• Experience IT Service Support and Delivery Experience
• Experience in Service Management
• Minimum 1 year Change Management Experience
• Project management Experience
• Experience dealing with change management issues
• Experience working with a range of service providers
• ITSM Tools knowledge – BMC Remedy  preferred
• Understanding of service delivery and service support environments

Job ID: 2522

Description

• Execute the retail strategy in the territory to achieve the objective of retail expansion, dominance, mind share and loyalty in the region.
• Identify, create, and execute Communal & Goodwill events and sponsorship initiatives in the region to drive affinity and localization of the MTN brand in the region.
• Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of MTNN products in the region
• Achieve BTL visibility objectives across all outlet types and category in the region through the effective planning and execution of merchandising.
• Review analysis of regional marketing surveys on current and new product concepts and recommend future product development within the region.
• Develop and execute territory specific trade marketing initiatives to ensure achievement of the business objectives in the region.
• Develop and manage profitable and sustainable partnerships to achieve our data device and mobile money objectives in the territory.
• Ensure standard look and feel across all MTN retail outlet types in the territory
• Ensure effective communication of the MTN brand and proposition at the retail layer of the distribution channel
• Assist in establishing and maintaining consistent corporate image throughout product lines, promotional materials, and events.
• Co-ordinate the presence and relationship of MTNN with stakeholders and policy makers at the regional levels.
• Collaborate cross functionally – NWG, Marketing, Enterprise Solution, Customer Relations in the regional and territorial engine rooms to ensure commercial alignment in achieving the objectives of revenue, profitability & market share in the sub-region.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.

Education

• First Degree in any related discipline
• Possession of a Master’s Degree may be advantageous
• Fluent in English

Experience:
6 – 13 years experience which includes:

• Minimum of 3 years experience in an area of specialization; with experience in supervising/managing others.
• Experience working in a medium to large organization.
• Marketing management experience within the telecommunications, FMCG’s or ‘new age’ service industry.