Vacancies at MTN Nigeria

Mission:

• To plan and manage the distribution of data products through direct and indirect sales channels.
• To define, develop and ensure sales of data bundles/packages as well as devices.

Description

• Identify and develop a robust pipeline of prospects within strategic accounts that are systematically qualified, while managing the decision-making process within the account to ensure sales opportunities are closed.
• Develop compelling business cases for investment within relevant verticals, to assist in clearly identifying return on investment and risk.
• Drive the integration of channel strategy with the overall Sales & Distribution strategy, develop action plans for achieving targets, and ensure effective execution of plans.
• Review and analyze channel operations and performance to ensure effective utilization of channels through optimum product availability and distribution within sales channels.
• Liaise with other relevant Departments (Marketing, Sales Support, Regions and Channels, Finance Procurement) to ensure the sales process is uninterrupted and sales targets are achieved.
• Develop criteria for evaluating potential and existing distribution channels, define performance criteria for dealers, and allocate volume targets per sub-region, as well as target guidelines for data bundles with respect to network availability.
• Research the market and competition to provide insight on market trends with respect to products, identify new opportunities for sales and revenue, and maintain a prospect list per region for target marketing.
• Liaise and attend meetings with other functions necessary to perform duties and aid business and organizational development.
• Conduct research and trend analysis of the market and competition in order to prescribe the necessary demographic split in terms of resources, terminals, and SIMs and identify new opportunities for sales and revenue.
• Develop and drive enforcement of operational guidelines for the direct sales team.
• Monitor and prepare periodic reports on channel profitability, data bundles, and sales performance trends and generate periodic channel assessment reports for channel performance review.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements, and regular review of their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• First degree in any related discipline
• Fluent in English

Experience:

• 6 – 13 years’ experience which includes:
• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
• Experience working in a medium to large organization
• Experience in sales or marketing management portfolio.
• Experience in financial management and profitability of SME.

Mission

• Drive the development and execution of Fintech advanced products & services Customer Value Management strategy, in line with the group mandate: customer acquisition, development and retention by understanding the customer base, including defining the requirements, setting goals and monitoring the metrics. Lead the design of all localized CVM campaigns, track roll-out and measure effectiveness.

Description

• Develop and implement the medium to long-term strategy for Customer Value Management proposals and ensure alignment of the initiatives undertaken in line with the group strategy and mandate
• Review CVM initiatives and support the corrective actions
• Work with MTNN CVM team where required regarding customer data management and data structures for Fintech
• Analyze customer base trends and highlight areas of the business that needs to be developed further to increase customer usage, revenue and retention
• Analyze customer base revenue and usage to determine upsell and cross sell value propositions
• Own the development and implementation of the CVM programs and projects, ensuring localized nuances specific to Nigeria are adequately factored in
• Lead campaign design, production, test, roll-out, assessing commercial return and evaluation
• Develop comprehensive loyalty and rewards campaigns across various customer segments  (Local Campaigns)
• Monitor and ensure all local CVM campaigns are reliably executed in systems and other customer touch points
• Translate business requirements and CVM strategy into data related insights
• Define base offers and provide input into proposition design
• Set up and execute comprehensive base management dashboards
• Analyze customer base trends and highlight areas of the business that needs to be developed further to increase customer usage, revenue and  retention
• Report on daily, weekly and monthly basis in order to grow the value of the in-life revenue and loyalty of the customer base
• Construct, implement/fine-tune methods, processes/systems to enhance effectiveness/meet MoMo PSB business objectives
• Provide monthly reporting on impact both financially and operationally CVM Management programs
• Identify innovative ways of doing direct marketing to customers aside from SMS blasts/broadcasts
• Manage the post-activity reports and in-depth performance evaluation to determine how existing decisioning rules can be enhanced to drive increased business benefits
• In line with Group guidelines prepare the detailed Monthly BTL Plans to be followed by the Campaign Management team. Report progress, risks, and issues to be acted upon
• Other tasks and duties, as assigned

Education:

• First degree in any related discipline
• Relevant post graduate qualification is an advantage
• Fluent in English

Experience:

• 6 – 13 Years’ experience including:
• Experience in Fintech, banking or Financial Services
• Experience in developing and deploying CVM campaigns in the Telecom/Financial/Consumer industry
• Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred

Description

• Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs.
• Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities.
• Create and execute/coordinate technical test plans for application change, new deployment and upgrades.
• Participate in transitions of the application or technical architecture components to the testers.
• Fix any defects and performance problems discovered in testing.
• Continuous monitoring of Service Performance to ensure maximum service availability
• Effective management of changes to minimize service disruption and maximize service availability and quality
• Effectively work with other dependent teams such as Vendors, Service Management, Security team, Delivery and Engineering team, other Operations teams.
• Provide information timely for Audits and Security requests and ensure any gaps raised are closed
• Effective access controls to supported systems.
• Broad knowledge of the business processes within the Telecommunications sector.
• Specialized knowledge of IT support procedures, application construction, hardware technologies, systems integration and development techniques.
• Regular Stakeholder Engagement to understand business drivers and ensure system availability and performance to support the business.
• Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
• Ensure Incident and Problem resolution within SLAs

Education:

• First degree in Computer Science or any related discipline
• UNIX shell scripting
• Application Developer/Business Intelligence
• PL/SQL and RDBMS knowledge
• Fluent in English

Experience:

• 3 – 7 years’ experience which includes:
• 2 to 3 years of experience in IT Development or IT Operations
• Experience working in a medium or large organization

Working knowledge of:

• Project management principles, Agile principles and general technical management
• Broad knowledge base of application development using an array of application development tools
• Service Monitoring
• Application development lifecycles
• User Requirements analysis standards and methods
• DEVOPS Practices and Tools
• Managing Cloud Services and Licenses

Description

• Participate in annual budget preparation and budget re-forecasting/reviews including dynamic forecast for the Division
• Compile statistical and financial data to support budget preparation and ensure input data is provided for dynamic budget, forecast on headcount and travel preparation.
• Examine budget estimates for completeness, accuracy and conformance with MTNN procedures and regulations.
• Maintain accurate record of all OPEX/CAPEX transactions on the Oracle system.
• Facilitate the maintenance of effective financial controls in the division, ensuring effective maintenance of the MTNN budgetary controls.
• Manage the accrual process for the division and support the month-end closing activities.
• Analyze records of present and past operations, trends and costs, administrative commitments and obligations incurred in operations.
• Maintain financial PPPs for the division, ensuring compliance with GAAP requirements and MTN accounting policies.
• Oversee the preparation of divisional financial and operational performance reports to management, analyzing the operating expense reports and report on variances against budgets.
• Interpret accounting/financial information to evaluate the financial performance of divisional operations.
• Investigate and resolve OPEX issues and respond to queries from other departments regarding budget.

Education:

• First degree/HND in any relevant discipline
• A professional accounting qualification (ACA, ACCA, CPA, CIMA etc.)
• Fluent in English

Experience:

• 3 – 7 years’ experience which includes:
• Experience in budget forecasting, management accounting/financial reporting within a FMCG environment.
• Industry relevant experience will be an added advantage
• Experience working in a medium-sized organization

Mission

• To plan, manage the project/program execution and reporting, manage and allocate resources for the execution of IT projects in line with the needs of all business units in the organization and MTNN business plan.

Description

• Carry out feasibility studies in new business initiatives and develop project charter, identifying project scope, expectations, objectives, risks, approach and deliverables with senior management and stakeholders, to support business goals.
• Develop detailed work plans and identify project deliverables and ensure all projects are well defined in terms of detailed project deliverables, milestones and time frames.
• Deploy and manage resources effectively for the successful execution of IS projects, securing the release of project required resources including project staff and financial resources.
• Review issues and problems in relation to projects, deal with vendors and administer contracts and identify project risks, as well as recommend actions to mitigate risks.
• Assist in evaluating, tracking and managing the development and performance of team members, to ensure productivity and achievement of business results.
• Close out project ensuring all resources are accounted for and released appropriately.
• Compile lessons to learn for use by project teams in execution of on-going and future projects and participate in post project delivery review.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• First degree in Electrical/Electronics, Computer Science/Engineering or related discipline
• Certifications in the Agile practice area – Scrum etc.
• Possession of a professional project management certification (PRINCE2/PMP) will be an advantage
• Fluent in English

Experience: 

• 6 – 13 years’ experience which includes:
• Minimum of 5 years’ experience in an area of specialization; with experience in supervising/managing others.
• Minimum of 2 years’ experience in agile practices and related tools.
• Experience in coordinating multiple projects within and outside a program.
• Experience working in a medium to large multinational Technology organization.
• Formal project management experience in a telecommunication technology business environment such as but not limited to customer care & billing systems (CC&BS, Enterprise Resource Planning (ERP) systems environment, Charging System, payment systems, VAS system.
• Formal project management experience in digital technologies such as cloud technology, new generation apps, APIs and microservices.
• Proven experience in Managing large scale digital projects and solutions across complex, trans-national, cross-Functional program and channels
• Experience of facilitating project coordination and managing expectations across internal, 3rd party and/or client teams according to project requirements and workstreams from kick off to deployment.
• Risk management prior to and during the project execution, managing risks within project timelines, budgets and quality.
• Quality reporting for different spectrum of stakeholders