Customer Service Executives
Proxynet Group, an IT company seeks to recruit an experienced, responsible and trust worthy individual to fill this role of a Customer Service Officer ( Front Desk) Only Female and must reside in Lagos ( mainland)
Responsibilities:
- Greet guests and provide them with superb customer service.
- Ensure the reception is neat, presentable, and equipped with all the necessary supplies
- Answer all client questions and incoming calls.
- Redirect phone calls to the appropriate department and take down messages.
- Accept all letters and packages, and distribute them to their appropriate departments.
- Monitor, organize and forward emails.
- Maintain records and files.
Requirements
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Good Social Media Management Skills
- Good Use of Office Package
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Good Computer Skills
- BSC Degree in any discipline. Customer Service certification would be an added advantage
- Upsell and cross-sell to customers
- Must have 4 to 5 years working experience.
- Must reside in Lagos and on the Mainland
Salary Range: ₦50,000 – ₦100,000/month
Sales Executives
Job Description
- Marketing and positioning of company’s screen and VC solutions rental services and products online
- Developing and building the rental business
- Create a strong visibility and client base for all our product/brands.
- Maintaining good client relations and records.
- Follow up rental leads to ensure it turns to business.
- Generate leads and close the deals.
- Bulk mailing and SMS and emails to companies showcasing our rental services
- Follow-up on leads and prospects from our online activities to a logical conclusion.
- Prepare daily, weekly and monthly reports of all activities
- Establishing relationship with event companies
- Management and coordination all rental opportunities
- For overall online marketing strategy and execution.
- Prepare presentation slides and build proposals for our products.
- Coordinate, manage and grow our customer’s database.
- This role will be instrumental in increasing our social media presence, gaining visibility for our rental service and engaging our customers
Requirements
- Strong communication skills, both written and verbal required; creative writing skills a plus
- Must be a good sales person with experience
- Experience with general Social Media platforms (Facebook, Twitter, Instagram, Linkedin)
- Must be extremely detail oriented with strong attention to follow-through
- Minimum of BSC in a relevant discipline
- Must reside in Lagos ( mainland)
Salary Range: ₦100,000 – ₦150,000/month
Method of Application
Interested and qualified candidates should forward their CV to: recruiment@proxynetgroup.com using the position as subject of email.