Job Description
The ideal candidate will be accountable for the following:
- Developing and managing Operational Level Agreement of all internal and business operational teams;
- Developing and managing all Service Level Management agreement for the business and vendors;
- Vendor performance and compliance management for effective delivery of services;
- Providing advice and guidance to all other areas of the business and IT on all Service level and vendor performance related issues;
- Ensuring that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and deliveries of vendors and partners;
- Coordinating weekly and monthly vendor performance meetings and follow-ups;
- Developing, measuring and reporting on vendor performance;
- Developing, Measuring and Service level management for all IT services;
- Reporting on all Service Level measurements;
- Producing ad-hoc resource usage reports and analysis;
- Identifying service level risks in time to avoid service interruption or degradation.
Qualifications
- First degree in Computer Science or IT related fields
- ITIL3/4 Foundation Certificate
- Minimum of 2 years’ experience on management of SLA & OLA in a medium/large size organization;
- Minimum of 1 year of Vendor performance management experience
- Minimum of 1 year in customer experience management
How to Apply
Interested and qualified? Go to Procept Associates Professional Services Limited on jobs.smartrecruiters.com to apply