Workshop Call Center / Document Controller at JMG

Brief Description

• Responsible for workshop call center plans on Vehicle/Bike/Truck for servicing, monitors the Vehicles movement by KM and check when due for service on daily basis from Nova Track

Duties

• Workshop call center Monitors the Vehicles Movement by KM and check when due for service on daily basis from Nova Track.
• If Vehicles are not on Tracker, Workshop Call center must call End-User/driver and get their odometer Every afterdays.
• Workshop call center send request to Workshop coordinator for confirmation for schedule date of service/PPM.
• Workshop call center plan the Vehicle/Bike/Truck for servicing and inform end-user as well as concern department HOD.
• Workshop call center register the new KM and states when the next Service is required by registering the new Odometer and next service odometer.
• Communicate the concern department once service or repair completed.
• If repair take time due for any reason, communicate to the concern department/end-users for delay and advise concern department/end-users estimated delivery time of vehicle.
• All communication shall be via email/Microsoft Teams/phone calls.
• After delivery of vehicle, follow up with concern department/end-users for work satisfactions.
• Above Job description shall be updated from time to time or change as and when required
• Take up IMS responsibilities such as reporting unsafe act, condition or procedure in the workplace, participating in fire or emergency drill at work, participating in incident reporting and investigation when necessary and adherence to Company policies

Minimum Requirements

• Qualification: 1st Degree in any field or it’s relevant. Minimum of 1-5 years’ cognate experience and must have worked in service industries such as call center/Facilities management/automobile service center as service coordinator/front desk.

Competencies:

• Strong communication skills
• Ability to multitask, prioritize and manage time efficiently
• Maintain a good working relationship between the departments through team meetings and other.
• Goal-oriented, organized team player
• Improving Team performance.